Something not working? Tell us.
Found a bug, lost a save, or stuck on a question? Open a ticket and we'll look into it. Your ticket gets its own private link, so you can come back and see our reply.
Before you write
What should I put in a bug report?
What you were doing, what you expected, and what happened instead. If you can repeat it, list the steps. Tell us your game version and whether you play on Windows, Mac or Steam Deck. Screenshots are great: upload one somewhere and paste the link.
Will I lose my save?
Please don't delete or move your save files until we've replied. If a save looks broken, say so in your ticket and we'll tell you how to back it up and fix it.
How will I hear back?
We reply on your ticket page and, when we can, by email to the address you give us. Bookmark your ticket link when it appears; it's the only way to open the page.
Is there a faster way?
The Discord is busy and friendly, and other players often know the answer. Use a ticket for anything private, like save files or account details.